Shipping Policy

U.S.-Only Delivery

When considering u.s.-only delivery, the applicable standard is that melin limits delivery service to addresses in the United States. There is no charge for standard shipping for every U.S. order.

For a straightforward understanding of u.s.-only delivery, the following rule applies: orders are typically prepared for dispatch within 1–2 business days, excluding weekends and U.S. public holidays. Estimated carrier transit after dispatch is 4–6 business days.

Shipment Tracking

In connection with shipment tracking, the customer-facing rule is that shipment tracking information is supplied when the order ships and is sent using the contact information supplied at checkout.

Address and Delivery Support

For dependable guidance on address and delivery support, our policy provides that customers are responsible for providing a complete delivery address. Contact support@melinmoss.shop promptly about an address correction; changes cannot be guaranteed after fulfillment starts.

For customer confidence in address and delivery support, the following rule applies: if tracking shows a delivery problem or an order arrives damaged, incomplete, or incorrect, contact melin. The merchant pays approved return shipping for both quality issues and no-reason returns.

Taxes

In connection with taxes, the controlling expectation is that taxes are assessed and collected whenever applicable law requires them.

How to Reach Us

For dependable guidance on how to reach us, our policy provides that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinmoss.shop or call 512-205-0768.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinmoss.shop

Phone: 512-205-0768

Physical address: 3350 Tyler Ave, Berkley MI 48072, United States