Payment Policy

About Credit/Debit Card

When considering about credit/debit card, the customer-facing rule is that all store prices and card transactions are presented in USD unless checkout expressly states otherwise.

When considering about credit/debit card, we apply this requirement: we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The methods actually available for an order are displayed securely at checkout.

Card Authorization and Payment Security

To make our requirements clear for card authorization and payment security, customers should understand that payment information is encrypted and processed by Shopify and authorized payment providers. melin does not retain full card numbers or card security codes.

To explain our approach to card authorization and payment security, the practical result is that a card issuer may place an authorization hold, request additional verification, approve, or decline a transaction under its own rules.

Billing Accuracy, Taxes, and Credits

For a straightforward understanding of billing accuracy, taxes, and credits, our operating standard is that customers are responsible for providing accurate billing and contact information. Taxes are assessed and collected whenever applicable law requires them.

For clear guidance on billing accuracy, taxes, and credits, the requirement is as follows: approved refunds are returned to the original payment method within 5–10 business days after return receipt, inspection, and approval. Financial institutions can take additional time to post under the financial institution's procedures.

How to Reach Us

In connection with how to reach us, our established approach is that payment questions may be sent to support@melinmoss.shop or 512-205-0768 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinmoss.shop

Phone: 512-205-0768

Physical address: 3350 Tyler Ave, Berkley MI 48072, United States