Refund Policy

Your 30-Day Return and Exchange Window

For dependable guidance on your 30-day return and exchange window, the following rule applies: melin provides an eligible 30-day window for no-reason returns and exchanges for eligible items. Contact support@melinmoss.shop within 30 days after delivery before any merchandise is returned.

As part of our standards for your 30-day return and exchange window, our service position is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin covers the approved return-shipping expense and provides a prepaid label or equivalent free return arrangement.

Return Eligibility

To explain our approach to return eligibility, our service position is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

When reviewing return eligibility, we apply this requirement: customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

How and When Refunds Are Issued

In connection with how and when refunds are issued, our established approach is that after an approved return is received and inspected, the refund is credited to the same payment method used for the purchase within 5–10 business days. A bank or card issuer can take additional time to post under the financial institution's procedures.

Cancellations Before Dispatch

To make our requirements clear for cancellations before dispatch, customers should understand that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Authorized Return Destination

To explain our approach to authorized return destination, our service position is that the default return address is 3350 Tyler Ave, Berkley MI 48072, United States. Do not send a return until return instructions have been issued.

How to Reach Us

For transparency around how to reach us, the controlling expectation is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinmoss.shop or call 512-205-0768.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinmoss.shop

Phone: 512-205-0768

Physical address: 3350 Tyler Ave, Berkley MI 48072, United States