FAQ

Shipping and Order Questions

For clear guidance on shipping and order questions, please note that which destinations can receive an order? We ship only within the United States.

To make our requirements clear for shipping and order questions, the customer-facing rule is that what does standard shipping cost? Yes. There is no charge for standard shipping for all U.S. orders.

As part of our standards for shipping and order questions, the relevant commitment is that what delivery timeline should I expect? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

As part of our standards for shipping and order questions, this policy confirms that how will tracking be provided? Yes. A tracking number is sent after shipment.

Return, Exchange, and Refund Questions

For customer confidence in return, exchange, and refund questions, this policy confirms that is a no-reason return or exchange available? Yes, for eligible items within 30 days after delivery.

To keep customer expectations clear about return, exchange, and refund questions, we apply this requirement: will I be charged for approved return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For customer confidence in return, exchange, and refund questions, our established approach is that when will an approved refund be sent? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

To make our requirements clear for return, exchange, and refund questions, our service position is that what is excluded from convenience returns? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Payments, Cancellations, and Product Details

To make our requirements clear for payments, cancellations, and product details, customers should understand that when can an order be cancelled? An order can be cancelled before dispatch when fulfillment has not begun. After shipment, the Refund Policy applies.

In connection with payments, cancellations, and product details, the relevant commitment is that which cards can be used at checkout? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For transparency around payments, cancellations, and product details, customers should understand that when are taxes charged? Taxes are assessed and collected whenever applicable law requires them.

For clear guidance on payments, cancellations, and product details, our operating standard is that where are product-specific size, material, care, and safety details shown? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

How to Reach Us

For clear guidance on how to reach us, please note that email support@melinmoss.shop or call 512-205-0768. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinmoss.shop

Phone: 512-205-0768

Physical address: 3350 Tyler Ave, Berkley MI 48072, United States